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Myth vs Reality — the front office season edition MYTH: “Reception is just smiling and handing out key cards.” REALITY: You are the first and last impression of the hotel. You manage arrivals, departures, questions, and
Myth vs Reality — the front office season edition MYTH: “Reception is just smiling and handing out key cards.” REALITY: You are the first and last impression of the hotel. You manage arrivals, departures, questions, and