Own all hands-on IT operations: deploy and lifecycle-manage Windows 11 laptops & corporate iPhones , run the walk-up support bar, deliver onboarding/offboarding , manage Azure Virtual Desktop (AVD) , handle asset replacements and maintain the ServiceNow
Own all hands-on IT operations: deploy and lifecycle-manage Windows 11 laptops & corporate iPhones , run the walk-up support bar, deliver onboarding/offboarding , manage Azure Virtual Desktop (AVD) , handle asset replacements and maintain the ServiceNow
Your responsabilities Triage, categorize, resolve or escalate incidents and requests in ServiceNow Provide phone, email and portal support during defined business hours Troubleshoot Windows 11 issues: profiles, updates, connectivity, drivers, printers, GPO/Intune policies Support corporate iPhones