The Practice Manager is responsible for the day-to-day execution and continuous improvement of ITIL practices, with this role focusing in particular to Incident Management and Event & Monitoring Management. Working within the wider Practice department and
Your responsabilities Triage, categorize, resolve or escalate incidents and requests in ServiceNow Provide phone, email and portal support during defined business hours Troubleshoot Windows 11 issues: profiles, updates, connectivity, drivers, printers, GPO/Intune policies Support corporate iPhones: mail
Your responsabilities Administer, operate and continuously improve the existing Red Hat OpenShift / Kubernetes platform Manage and maintain OpenShift projects and namespaces, including resource allocation and platform configuration Configure and troubleshoot networking, ingress, routes, services and connectivity
Own all hands-on IT operations: deploy and lifecycle-manage Windows 11 laptops & corporate iPhones, run the walk-up support bar, deliver onboarding/offboarding, manage Azure Virtual Desktop (Avd), handle asset replacements and maintain the ServiceNow CMDB inventory. Your